Return & Exchange Policy

General Conditions

• Returns or exchanges are accepted within 14 days of delivery.
• Items must be unused and in original condition with packaging and accessories.
• Products damaged due to misuse are not eligible.

Non-Returnable Items

• Opened or used products (such as cosmetics).
• Sale or clearance items.
• Personalized or custom-made products.

How to Request a Return or Exchange

• Contact us via WhatsApp, email, or phone.
• Attach proof of purchase or invoice.
• Your request will be reviewed within 3 business days.

Shipping Costs

• Customers cover return shipping fees.
• If the item is defective or incorrect, we cover all shipping costs.

Refund Time